Return and Refund Policy

We accept eligible return requests submitted within 15 days after an order is delivered.

Return eligibility

To qualify for a return, an item must be:

• Unused, unwashed, and in its original condition

• Free from stains, odors, wear, or customer-caused damage

• Returned with its original packaging and included accessories

• Accompanied by valid proof of purchase

Items returned without prior authorization might not be accepted.

How to request a return

Email support@velorabyday.com within 15 days of delivery and include:

• Your order number

• The item you wish to return

• The reason for the return

• Photographs when the item is damaged, defective, or incorrect

If your request is approved, we will provide the complete return address and return instructions.

Do not send an item back before receiving return authorization.

Return shipping costs

For returns caused by a change of mind, incorrect size or color selection, or another reason unrelated to product quality, the customer is responsible for return shipping costs.

Original shipping charges, customs charges, and import fees are non-refundable.

If an item arrives damaged, defective, or different from what was ordered, Velora will provide an appropriate resolution without charging the customer additional return shipping costs.

Damaged, defective, or incorrect items

Inspect your order after delivery.

Contact support@velorabyday.com within 7 days if an item is damaged, defective, or incorrect. Include your order number and clear photographs of the item, packaging, and shipping label.

Depending on the circumstances, we may offer a replacement, partial refund, full refund, or other appropriate resolution.

Non-returnable items

We cannot accept returns for:

• Used, washed, altered, or customer-damaged items

• Items missing original packaging or included accessories

• Gift cards

• Final-sale items clearly marked as final sale before purchase

• Items returned without authorization

Exchanges

We do not currently offer direct exchanges.

To select a different item, return the eligible original item and place a new order after the return is approved.

Refunds

We will notify you after the returned item has been received and inspected.

If approved, the refund will be issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since we confirmed that a refund was issued, contact support@velorabyday.com.

Order cancellations

Contact support@velorabyday.com as soon as possible if you need to cancel an order.

We cannot guarantee cancellation after an order has entered processing or fulfillment. If the order has already shipped, the standard return process applies.

Contact

For return or refund questions, email support@velorabyday.com. We aim to respond within two business days.