Shipping policy

1. Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and public holidays).

  • Processing may take longer during holidays or promotional periods. We will notify you by email if delays occur.

  • Large orders may require additional time. We appreciate your patience.

2. Shipping Methods & Estimated Delivery

  • We offer International Shipping, with an estimated delivery time of 7-21 business days.

  • Actual delivery time may vary due to destination, customs clearance, weather, or other factors beyond our control.

  • Tracking numbers will be provided once the order is shipped.

3. International Shipping & Duties

  • We ship worldwide. Some countries may impose customs duties or import taxes, which are the buyer’s responsibility.

  • Please ensure your shipping address is correct and able to receive international packages.

  • Customs delays are beyond our control.

4. Shipping Fees

  • Shipping fees are calculated based on order amount and delivery address.

  • Orders over $135 qualify for free shipping.

  • Other promotions may apply during special events. Please check our website for details.

5. Order Tracking

  • After your order is shipped, a confirmation email with a tracking number will be sent.

  • You can use the tracking number to monitor your shipment status online.

6. Lost or Damaged Packages

  • If your package is lost or damaged, please contact us within 7 days of receiving your order (fanpanpan01@gmail.com).

  • We will assist with claims or replacement shipments.

7. Special Circumstances

  • Weather, holidays, or force majeure events may cause delivery delays.

  • We will notify you promptly if any delays occur.

8. Returns & Exchanges

  • This shipping policy covers shipping information only. For returns and exchanges, please refer to our Returns & Exchanges Policy page.