Terms of service
TERMS OF SERVICE
Last updated: September 17, 2026
OVERVIEW
Welcome to Velora. This website and online store are operated by Longyao County Xifan Village Cai Duoduo Trading Studio (“Velora,” “we,” “us,” or “our”).
We operate this website and provide its information, content, features, tools, products, and related services to offer customers a curated shopping experience (collectively, the “Services”). Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services.
These Terms of Service (“Terms”) describe your rights and responsibilities when you access or use the Services. These Terms incorporate by reference our Privacy Policy, Shipping Policy, Refund Policy, and any other policies displayed on our website.
Please read these Terms carefully. By visiting, interacting with, or using the Services, including placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, you should not access or use the Services.
Our Privacy Policy is available at:
https://velorabyday.com/policies/privacy-policy
SECTION 1 — ELIGIBILITY, ACCESS, AND ACCOUNTS
By using the Services, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have reached the age of majority and have given permission for your minor dependents to use the Services under your supervision.
When accessing the Services or placing an order, you may be asked to provide information such as your name, email address, billing information, payment information, and shipping address. You agree to provide information that is current, complete, and accurate.
If you create a customer account, you are responsible for protecting your login credentials and for activities conducted through your account. You must notify us promptly if you believe your account has been accessed without authorization.
You may not transfer, sell, assign, or license your account to another person.
SECTION 2 — PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to describe and display our products accurately. Product colors and appearance may vary depending on your screen, device settings, lighting conditions, and manufacturing variations.
Product measurements are approximate. Minor differences in dimensions, weight, texture, color, or finish that do not materially affect normal use are not necessarily considered defects.
We do not guarantee that a product’s appearance will be identical to how it appears on your device or that every product will meet personal preferences that were not expressly included in its description.
We may update product descriptions, prices, specifications, images, availability, or other information at any time. We may also discontinue a product or limit the quantity available to any customer, household, geographic region, or jurisdiction.
SECTION 3 — ORDERS
Submitting an order constitutes an offer to purchase products from Velora. We reserve the right to accept, reject, limit, or cancel an order for legitimate reasons, including:
• Product or inventory availability
• Suspected fraud or unauthorized activity
• Incorrect pricing or product information
• Payment authorization failure
• Shipping restrictions
• Orders that appear to be intended for unauthorized resale
• Errors affecting the order or checkout process
An automated order confirmation acknowledges that we received your order. It does not necessarily mean that the order has been finally accepted or shipped.
We may contact you using the email address, telephone number, billing address, or shipping address supplied with the order if additional information is required.
Please review your product selection, color, size, quantity, shipping address, and contact information before submitting an order. Cancellation or modification might not be possible after an order enters processing or fulfillment.
Returns and refunds are governed by our Refund Policy:
https://velorabyday.com/policies/refund-policy
SECTION 4 — PRICES, PAYMENTS, AND BILLING
Unless otherwise stated, prices displayed on the website are in United States dollars.
Prices, discounts, and promotions may change without notice. The price charged for a product will be the price displayed when the order is submitted, subject to correction of evident errors.
Shipping charges and any applicable taxes, duties, or other charges will be displayed during checkout when they can be calculated. Customers are responsible for reviewing the complete order total before payment.
You agree to provide current, complete, and accurate purchase, billing, payment, and account information. You represent that you are authorized to use the payment method submitted with your order.
Payments may be processed by third-party payment providers. We do not directly store complete payment card information when it is processed by an authorized payment provider.
If a payment is declined, reversed, disputed, or identified as unauthorized, we may suspend or cancel the associated order.
SECTION 5 — SHIPPING AND DELIVERY
Orders are processed and delivered according to our Shipping Policy:
https://velorabyday.com/policies/shipping-policy
Processing and delivery times are estimates and are not guaranteed. Delivery may be affected by customs processing, carrier delays, severe weather, public holidays, peak shopping periods, remote destinations, incorrect addresses, and other circumstances outside our reasonable control.
Tracking information will be provided when available. Tracking may require additional time to update after a shipment is dispatched.
Customers are responsible for providing a complete and accurate delivery address. Additional expenses resulting from an incorrect, incomplete, or undeliverable address may be charged to the customer to the extent permitted by applicable law.
Risk of loss remains with Velora until the shipment is recorded as delivered by the carrier, subject to applicable law and our Shipping Policy.
SECTION 6 — RETURNS, REFUNDS, AND CANCELLATIONS
Eligible returns and refunds are governed by our Refund Policy:
https://velorabyday.com/policies/refund-policy
A return must be requested within the applicable return period and approved before the product is sent back. Products returned without authorization may not be accepted.
If you need to cancel or change an order, contact us as soon as possible at support@velorabyday.com. We cannot guarantee that an order can be canceled or changed after processing or fulfillment has begun.
Nothing in these Terms limits any non-waivable consumer rights available under applicable law.
SECTION 7 — INTELLECTUAL PROPERTY
The Services and their contents, including the Velora name, logos, product names, text, photographs, graphics, videos, designs, page layouts, and other materials, are owned by or licensed to Velora and are protected by applicable intellectual property laws.
You may access and use the Services for personal, lawful, and non-commercial purposes.
Unless we provide prior written permission, you may not:
• Copy, reproduce, republish, distribute, or commercially exploit website content
• Modify or create derivative works from our content
• Use our product images, branding, or designs to market another product or business
• Remove copyright, trademark, or ownership notices
• Use automated methods to collect or reproduce substantial portions of the Services
Shopify’s names, trademarks, logos, and services belong to Shopify or its licensors. Other names and trademarks displayed through the Services belong to their respective owners.
No provision of these Terms transfers any intellectual property rights to you.
SECTION 8 — OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to tools or services supplied by third parties. We do not necessarily monitor or control these tools.
Third-party tools are provided subject to the applicable provider’s terms and privacy practices. Your use of them is at your own discretion and risk.
We may introduce new features, tools, or resources in the future. Unless otherwise stated, those additions will form part of the Services and will be governed by these Terms.
SECTION 9 — THIRD-PARTY LINKS AND SERVICES
The Services may contain links to third-party websites, services, applications, or content.
We do not control and are not responsible for the availability, accuracy, security, policies, products, or practices of third parties. A link does not necessarily represent our endorsement.
Before completing a transaction with a third party, review that party’s terms, policies, and practices. Questions or disputes relating to third-party products or services should be directed to the relevant provider.
SECTION 10 — RELATIONSHIP WITH SHOPIFY
Our store is hosted by Shopify, which provides the ecommerce technology used to operate the Services.
Products purchased through this store are sold by Velora, operated by Longyao County Sifan Village Cai Duoduo Trading Studio. Shopify is not the seller of our products and is not responsible for product descriptions, fulfillment, delivery, returns, refunds, customer service, or disputes arising from purchases made from Velora, except to the extent Shopify separately provides a service directly to you.
Your use of certain Shopify services may also be governed by Shopify’s applicable terms and privacy policies.
SECTION 11 — PRIVACY
Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy:
https://velorabyday.com/policies/privacy-policy
Because the Services are hosted by Shopify, information submitted through the Services may be processed by Shopify and other service providers in countries or regions outside your place of residence.
By using the Services, you acknowledge that you have reviewed our Privacy Policy.
SECTION 12 — FEEDBACK, REVIEWS, AND SUBMISSIONS
If you submit reviews, photographs, comments, suggestions, ideas, or other content to us (“Feedback”), you grant Velora a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, adapt, publish, translate, distribute, and display that Feedback for operating, improving, and promoting the Services.
You represent that:
• You own the Feedback or have permission to submit it
• The Feedback is accurate to the best of your knowledge
• Any compensation or incentive connected to the Feedback has been disclosed
• The Feedback does not violate another person’s intellectual property, privacy, publicity, or other rights
• The Feedback does not contain unlawful, abusive, defamatory, obscene, fraudulent, or malicious material
We may monitor, edit, decline, or remove Feedback that violates these Terms or applicable law.
You remain responsible for the Feedback you submit.
SECTION 13 — ERRORS, INACCURACIES, AND OMISSIONS
Information on the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or delivery estimates.
We may correct errors, update information, or cancel affected orders when information is materially inaccurate. If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.
SECTION 14 — PROHIBITED USES
You may use the Services only for lawful purposes.
You must not use the Services to:
• Violate applicable laws or regulations
• Infringe intellectual property, privacy, or other rights
• Submit false, fraudulent, or misleading information
• Harass, threaten, abuse, impersonate, or harm another person
• Upload malware, viruses, or harmful code
• Send spam, phishing messages, or unauthorized advertising
• Collect or track personal information without authorization
• Scrape, crawl, reproduce, or commercially exploit the Services in an abusive manner
• Circumvent security, access controls, purchase limits, or fraud-prevention measures
• Interfere with the operation or security of the Services
• Use the Services to facilitate fraud, unlawful resale, or other prohibited activity
We may restrict, suspend, or terminate access when we reasonably believe these Terms have been violated.
SECTION 15 — TERMINATION
You may stop using the Services at any time.
We may restrict or terminate access to all or part of the Services if you violate these Terms, create security or legal risk, engage in fraudulent activity, or misuse the Services.
Termination does not affect payment obligations or rights and responsibilities that arose before termination.
Provisions that by their nature should continue after termination—including intellectual property, disclaimers, limitations of liability, indemnification, governing law, and dispute provisions—will remain in effect.
SECTION 16 — DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services and products are provided on an “as is” and “as available” basis, except for any express warranties stated by Velora or rights that cannot legally be excluded.
We do not guarantee that:
• Access to the Services will always be uninterrupted, timely, secure, or error-free
• Website information will always be complete or free from errors
• Every product will satisfy preferences or expectations not expressly included in its description
• Defects in third-party services or internet infrastructure will be corrected by us
Some jurisdictions do not permit the exclusion of certain warranties. In those jurisdictions, these exclusions apply only to the extent permitted by law.
Nothing in these Terms excludes or limits mandatory consumer protections that apply to your purchase.
SECTION 17 — LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Velora, its operator, affiliates, employees, contractors, agents, service providers, and licensors will not be liable for indirect, incidental, special, punitive, exemplary, or consequential losses arising from the use of the Services or products, including loss of profits, revenue, data, opportunity, or goodwill.
Where liability cannot legally be excluded, our liability will be limited only to the maximum extent permitted by applicable law.
These limitations do not apply to liability that cannot be limited or excluded under applicable law, including mandatory consumer rights.
SECTION 18 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Velora, its operator, affiliates, employees, agents, contractors, service providers, and licensors from third-party claims, losses, liabilities, and reasonable legal costs arising from:
• Your material breach of these Terms
• Your unlawful use of the Services
• Your violation of another person’s rights
• Feedback or content you submit through the Services
This section does not require you to indemnify any party for its own unlawful conduct, fraud, willful misconduct, or liability that cannot legally be excluded.
SECTION 19 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in full force and effect.
SECTION 20 — WAIVER AND ENTIRE AGREEMENT
A failure to exercise or enforce a right under these Terms does not waive that right.
These Terms and the policies incorporated by reference constitute the agreement between you and Velora regarding your use of the Services. They replace prior communications or agreements concerning the same subject matter.
Nothing in this section limits representations or obligations that cannot legally be excluded.
SECTION 21 — ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may transfer or assign our rights and obligations in connection with a business transfer, restructuring, merger, acquisition, or sale of assets, subject to applicable law.
SECTION 22 — GOVERNING LAW AND DISPUTES
These Terms and any separate agreements through which we provide the Services are governed by the applicable laws of the People’s Republic of China, without limiting any mandatory consumer protection rights available to you under the laws of your place of residence.
Before starting formal proceedings, you and Velora agree to make a reasonable effort to resolve a dispute informally by contacting support@velorabyday.com.
Any dispute that cannot be resolved informally may be submitted to a court with lawful jurisdiction at the registered location of the store operator, unless applicable consumer law requires another forum or jurisdiction.
SECTION 23 — CHANGES TO THESE TERMS
You may review the current version of these Terms on this page at any time.
We may update these Terms to reflect changes to the Services, business practices, legal obligations, or other operational requirements.
When required by applicable law, we will provide notice of material changes. Updated Terms become effective on the date stated in the updated version.
Continued use of the Services after updated Terms take effect constitutes acceptance of those changes, to the extent permitted by law.
SECTION 24 — CONTACT INFORMATION
Questions about these Terms should be sent to:
Velora
Operated by:
Longyao County Xifan Village Cai Duoduo Trading Studio
Registered address:
Longyao County, Xingtai, Hebei 055350, China
Email:
support@velorabyday.com
Website:
https://velorabyday.com